Frequently asked questions:



1. Can I send a gift, which is not included in your shopping cart?
Yes, You can send a gift, which is not included in our France flower delivery Web Stores. We shall promptly get back you after we had touch with our associated web stores and how you can pay for it to place an order. You may contact for Products / Custom product info to : support@franceflowerdelivery.com

2. How can I make the payment?
You can make the payment by Credit Card all Visa, Master, Diners, Discover, Amex, JCB and PayPal.

3. Which credit cards does franceflowerdelivery.com accept?
France flower delivery accepts Visa, MasterCard, American Express, and Discover cards etc.

4. Is my credit card number is secured?
All transactions are secured, powered by PayPal, Which is our Authorized web retailer an US based organization. Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. Our Florists just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

5. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mails and in the event you want any correction, please get in touch. Recommended to mail to support@franceflowerdelivery.com with the order copy or order number immediately if deliveries on same day basis.

6. Are the items delivered as per the display on WebPages?
There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

7. Do you have same day deliveries?
France flowers delivery has same day florists delivery.

8. What is the mode of delivery?
Delivery goes through your local city florist.

9. How do I know that gift has been delivered?
Web Store sends you an e-mail confirming delivery after it has been done

10. Can I send some message with the gift?
Yes, you can send your message with the gift. Most of our web stores will send your message at free of cost in a greeting card along with the gift

11. Are there any hidden costs such as delivery charges, taxes etc.?
Yes. the service and packaging fees, which is not refundable. You may find the fees while shopping cart.

12. Do you deliver on Sundays?
Yes, we do delivery on Sundays recommended to book order with prior notice period of 48 hours.

13. What is your refund policy?
Unable to locate the recipient's "correct" address. The delivered flowers quality is poor.
The order has not been delivered due to our fault. Guarantee will not apply (FULL charges will be applied) if: Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You. Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc

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